Gather and respond to reviews and messages from all major online platforms (Google, Facebook, Instagram, Twitter, WhatsApp), as well as review-sites like Tripadvisor, Trustpilot, Yell etc.
Laika's neural network analyses reviews’ content and tone and assigns a set of tags to each of them. Also it can automatically respond to reviews based on predefined scenarios.
Analyse your competitors' ratings and reviews. Utilise feature to assess their service and product strengths and weaknesses, optimising your own company accordingly.
Using QR codes, Email, SMS and WhatsApp, we generate a stream of positive reviews from your customers on platforms like Google Maps, social media and review sites.
Encourage customers to leave reviews
We determine the client's feedback with the help of our service. If the feedback is negative, the client leaves it in the mail or in the company's messenger. If it is positive, it goes to the site. This approach allows the company to maintain a high rating on the sites.
Step 1
Filter reviews
Step 2
If the service identified the review as a positive — the client leaves it on one of the connected sites (you decide which sites you want to promote in the first place).
Send positive reviews
Step 3
If the service identified the review as negative, the client is invited to write a review by mail or messenger to prevent the fall of the rating on the online cards and feedback, promptly receive feedback and increase loyalty in the eyes of the client.
Negative feedback management
Step 4
With our service you can encourage users to leave reviews, rewarding them with gifts.
No CRM required to send gifts,
Gifts are sent automatically after a review is published,
Send promo codes with discounts.
Gifts for users
Step 5
Evaluate performance with the built-in analytics system. See how the number of reviews and the company's rating change at each of the target sites.
Performance evaluation
Step 6
Laika Customer Booster
Laika Customer Booster is a tool designed for engaging with your customers and fostering loyalty and sales through automated, personalized SMS, WhatsApp, and Email.
Interact with your customers via SMS, WhatsApp, and email, boosting sales by timely notifications of special offers and events.
Sales
Send promo codes to customers who have left positive reviews or have upcoming birthdays.
Loyalty
Laika Inbox
Laika Inbox — respond to reviews on Google Maps, messages on Facebook, Instagram, Twitter, WhatsApp, and review sites (Tripadvisor, Trustpilot, Yell, etc.) from a single dashboard.
Add an unlimited number of users with different roles to manage Inbox
Team
Handle messages on social media and reviews from Google Maps and review sites in all-in-one dashboard
User-Friendly Interface
Laika is integrated with ChatGPT from OpenAI, enabling users to generate responses to reviews and messages with just one click
Responses with ChatGPT
Laika AI
Laika Neural Network — by keywords, it automatically determines the content and tone of reviews, then sends a predefined response.
Laika's AI feature analyzes reviews, determines their content, and automatically sends one of predefined responses
Auto-Responses
Automatically assigns tags to reviews based on their subject. This helps gauge overall customer tone, identify areas for business, service, or product improvement
Auto-Tags
Laika Charts
Laika Charts provides all-in one dashboard for collecting and analysing performance, ratings and reviews statistics, generating comprehensive graphs and reports based on them.
Laika Charts operates in two directions:
Analyse business strengths and weaknesses, track the number of unanswered reviews, and average response times in a single dashboard. This enables making product decisions and monitoring the efficiency of customer support and overall customer experience.
Customer Experience Insights
Analyse company online ratings and customers interactions with the company profile: views, clicks on phone numbers, directions and websites.
Performance Insights
Laika Competitors’ Insights
Laika Competitors’ Insights is a tool designed for analysing your competitors online reputation. With it, you can not only track the reviews and ratings metrics of your competitors but also identify their strengths and weaknesses.
Choose competitors for comparison
Analyze all reviews and ratings in one place
Compare metrics with competitors
Why Laika?
Suitable for large and small businesses
Rapid integration into business processes
User-friendly dashboard. Easy to use for new users
API to enable customized solutions
Free unlimited users with different roles
Data export to Excel
Our clients
About Laika
“Our priority is fulfilling our commitments. We genuinely care about your results.
We remain flexible, adapting our platform to ensure your goals are achieved.
Together, we evolve and grow, side by side.”
Artem Elson
Laika CEO & Co-founder
500+
clients
10+
years of experience
15+
countries
60+
professionals in our team
Request a demo
See how we can help you to elevate your customer review management