Gather and respond to reviews and messages from all major online platforms (Google, Facebook, Instagram, Twitter, WhatsApp), as well as review-sites like Tripadvisor, Trustpilot, Yell etc.

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Laika Customer Booster

Send personalised messages to your customers via SMS, WhatsApp, and Email. These messages convert leads into sales.

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Laika's neural network analyses reviews’ content and tone and assigns a set of tags to each of them. Also it can automatically respond to reviews based on predefined scenarios.

Laika AI

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Laika Charts

All info about performance, reviews statistics and your customers behaviour in graphs and charts.

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Competitors’ Insights

Analyse your competitors' ratings and reviews. Utilise feature to assess their service and product strengths and weaknesses, optimising your own company accordingly.

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Laika Review Booster

How it works?

Using QR codes, Email, SMS and WhatsApp, we generate a stream of positive reviews from your customers on platforms like Google Maps, social media and review sites.

Encourage customers to leave reviews

We determine the client's feedback with the help of our service. If the feedback is negative, the client leaves it in the mail or in the company's messenger. If it is positive, it goes to the site. This approach allows the company to maintain a high rating on the sites.

Step 1

Filter reviews

Step 2

If the service identified the review as a positive — the client leaves it on one of the connected sites (you decide which sites you want to promote in the first place).

Send positive reviews

Step 3

If the service identified the review as negative, the client is invited to write a review by mail or messenger to prevent the fall of the rating on the online cards and feedback, promptly receive feedback and increase loyalty in the eyes of the client.

Negative feedback management

Step 4

With our service you can encourage users to leave reviews, rewarding them with gifts.

No CRM required to send gifts,
Gifts are sent automatically after a review is published,
Send promo codes with discounts.

Gifts for users

Step 5

Evaluate performance with the built-in analytics system. See how the number of reviews and the company's rating change at each of the target sites.

Performance evaluation

Step 6

Laika Customer Booster

Laika Customer Booster is a tool designed for engaging with your customers and fostering loyalty and sales through automated, personalized SMS, WhatsApp, and Email.

Interact with your customers via SMS, WhatsApp, and email, boosting sales by timely notifications of special offers and events.

Sales

Send promo codes to customers who have left positive reviews or have upcoming birthdays.

Loyalty

Laika Inbox

Laika Inbox — respond to reviews on Google Maps, messages on Facebook, Instagram, Twitter, WhatsApp, and review sites (Tripadvisor, Trustpilot, Yell, etc.) from a single dashboard.

Add an unlimited number of users with different roles to manage Inbox

Team

Handle messages on social media and reviews from Google Maps and review sites in all-in-one dashboard

User-Friendly Interface

Laika is integrated with ChatGPT from OpenAI, enabling users to generate responses to reviews and messages with just one click

Responses with ChatGPT

Laika AI

Laika Neural Network — by keywords, it automatically determines the content and tone of reviews, then sends a predefined response.

Laika's AI feature analyzes reviews, determines their content, and automatically sends one of predefined responses

Auto-Responses

Automatically assigns tags to reviews based on their subject. This helps gauge overall customer tone, identify areas for business, service, or product improvement

Auto-Tags

Laika Charts

Laika Charts provides all-in one dashboard for collecting and analysing performance, ratings and reviews statistics, generating comprehensive graphs and reports based on them.

Laika Charts operates in two directions:

Analyse business strengths and weaknesses, track the number of unanswered reviews, and average response times in a single dashboard. This enables making product decisions and monitoring the efficiency of customer support and overall customer experience.

Customer Experience Insights

Analyse company online ratings and customers interactions with the company profile: views, clicks on phone numbers, directions and websites.

Performance Insights

Laika Competitors’ Insights

Laika Competitors’ Insights is a tool designed for analysing your competitors online reputation. With it, you can not only track the reviews and ratings metrics of your competitors but also identify their strengths and weaknesses.

Choose competitors for comparison

Analyze all reviews and ratings in one place

Compare metrics with competitors

Why Laika?

Suitable for large and small businesses

Rapid integration into business processes

User-friendly dashboard. Easy to use for new users

API to enable customized solutions

Free unlimited users with different roles

Data export to Excel

Our clients

About Laika

“Our priority is fulfilling our commitments. We genuinely care about your results.

We remain flexible, adapting our platform to ensure your goals are achieved.

Together, we evolve and grow, side by side.”